Privacy Policy

Your privacy is important to us

We understand that privacy matters. We want you to feel comfortable using our website and any associated applications.


This Privacy Policy applies to information provided to State of Si Pty Ltd (ABN 73 461 049 366) and communications from State of Si. It covers information you provide on our website at www.stateofsi.com, in our mobile or social media experiences, during promotions or offers, and in customer surveys. It does not apply to information or communications that reference third party retailers, distributors, or stockists. By using the State of Si website, entering promotions, or submitting customer surveys, you accept this Privacy Policy and consent to the practices described.


Non-personal information

When you visit our website or engage with us on social media, we may collect anonymous usage information. This can include statistics such as visit counts, peak visit times, referring domains, browser types, geographic location, pages viewed, time on site, return visits, and click-stream data.

We and our service providers may use cookies and web beacons to collect this information. We may also use cookies to remember you when you return, offer customised content and advertising, save your shopping cart, and analyse the performance of our advertising and emails. Cookies and web beacons do not contain personally identifiable information.

We use non-personal information for internal business and marketing purposes and to improve your experience. For example, we analyse trends and traffic patterns to improve our services and website.


Personal information

Personal information is information about you as an individual. This may include your name, telephone number, address, email, birth date, profile information, purchase history, and billing details. It is your choice whether to provide personal information. If you choose not to provide requested information, some services may not be available to you.

Examples of when we may collect personal information include:

  • Purchases: When you place an order on the State of Si website, we collect your name, email, shipping address, phone number, and payment details so we can process and deliver your order. We may keep a record of your purchases. We do not store your full credit card details.

  • Account creation: When you create an account, we collect your name and email and ask you to set a password. You are responsible for keeping your account and password confidential. You can checkout as a guest, although some features require an account.

  • Email newsletters: If you sign up for emails, we collect your email address and name to send product updates, offers, and content.

  • SMS: If you opt in to SMS, we use your phone number to send promotions, specials, marketing offers, and service messages such as order updates and account alerts.

  • Competitions and promotions: If you enter a promotion, we may collect your name, date of birth, email, country of residence, and other demographic information. Some promotions may use third party applications. In those cases, the third party’s privacy policy will apply to information you submit there.

  • Feedback and support: If you contact us for feedback or questions, we may store your communications and any personal information included so we can respond.


How we use your personal information

We use personal information to:

  • respond to requests and provide customer support

  • process and deliver orders

  • communicate about new products, services, or offers

  • request feedback and respond to comments or questions

  • contact you if needed while processing an order

  • generate analytics and compile user data for marketing and service improvement

We may combine the personal information you provide with other information about you, such as demographic data or past purchases, from our records or reputable sources. We use combined information to improve our website and your experience and to inform future marketing initiatives. We may share aggregate data with third parties, including advertisers and marketing partners. This aggregate data does not identify individuals. We will never sell your personal data.


Sharing with service providers and affiliates

We may share personal information with our subsidiaries, affiliates, and trusted service providers who perform functions on our behalf. These functions include order fulfilment, payment processing, data and marketing analysis, customer support, and communications. These parties receive only the information needed to perform their functions and are required to keep it confidential and to use it only for our instructions. We do not share text messaging originator opt-in data or consent with non-affiliated third parties.

We may disclose information, including personal information, where we believe it is necessary to comply with law, prevent fraud, or protect our rights or the rights of others.

If another company acquires State of Si or our assets, your personal information may be transferred to that company.


Text marketing and notifications

By entering your phone number at checkout, subscribing via our forms, or using an applicable keyword, you agree that we may send you SMS notifications for service messages such as order updates and cart reminders, as well as SMS marketing offers. We limit marketing message volume to a reasonable number per month. Consent is not a condition of purchase.

To unsubscribe from SMS marketing and notifications, use the unsubscribe link provided in our messages. Standard message and data rates may apply.

For questions about SMS, contact contact@stateofsi.com. To opt out, please use the unsubscribe link provided in the messages you receive.


Protecting your security

We follow industry standards to protect personal information online and offline. Personal information is stored on servers in a controlled environment with reasonable safeguards against unauthorised use or disclosure. We use appropriate technologies and safeguards, which may include firewalls and encryption, to protect data transmissions.

Orders placed on our website use Secure Socket Layer (SSL) technology to encrypt information in transit. Only you can access your account using your password. Please keep your password private. Always sign out of your account and close your browser when finished. If you have security questions, email contact@stateofsi.com.


Information in user comments

Any information you submit in a public comment on the State of Si website or on our social media pages may be visible to others. Public comments are not confidential.


Protecting children’s privacy

We do not knowingly collect personal information from children and our website and social media pages are not designed to attract children. Children under 13 may view the site but are not permitted to make a purchase, create an account, enter promotions, submit surveys, sign up for emails, or post comments. If we learn that someone under 13 has provided personal information, we will delete it. If you are under 13 and wish to purchase, please ask a parent or guardian to order for you.


Opting out of marketing

If you would like to opt out of newsletters, direct mail, or marketing calls, email contact@stateofsi.com with the subject line Privacy Opt-Out Request and include your name, email, and full residential address. We will process your request within 7 days. You may receive previously scheduled communications during this time.

Please note that even after you opt out of marketing, we may still send you administrative or transactional emails related to your orders, your account, or services you have requested.

Changing, updating, or deleting personal information


You can update, change, or delete certain personal information such as your email address, mailing address, and payment method by logging in to your account at www.stateofsi.com. If you need help, contact contact@stateofsi.com.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time to keep it current. We will post the revised policy here and it will become effective when posted. We encourage you to review this page periodically. If you would like more information about this policy, email contact@stateofsi.com.